Hotels are adapting to meet the challenges faced as a result of COVID-19

See what procedures and protocols hotel brands are updating to keep you safe below:

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Update: Following American Hotel & Lodging Association (AHLA)’s “Safe Stay Guest Checklist” announcement last week, Marriott International will require all guests to wear a face-covering in its hotels effective July 27.

Marriott Commitment to Clean

As we welcome you back to our hotels around the world, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, our Marriott Cleanliness Council is redefining our cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates.

Public Spaces

Starting with our public spaces and high-traffic areas, we are going above and beyond our normal protocols. We are cleaning surfaces with increased frequency, dedicated staff, and recommended cleaning agents.

Guest Rooms

In guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants. And we will be placing disinfecting wipes in each room for your use.

Hand Sanitizer

Hand sanitizing stations are being installed at hotel entrances, at our front desks, our elevator banks, and meeting spaces.

New Cleaning Technologies

We are rolling out enhanced technologies including electrostatic sprayers to sanitize surfaces throughout the hotel. We are also testing ultraviolet light technology for sanitizing guest keys and devices shared by associates.

Social Distancing

Signage in public spaces will remind our guests to maintain social distancing. We will be adding partitions at check-in to provide an extra level of precaution for our guests and our associates.

Our Mobile App

Our mobile technologies provide reassurance and distancing options for our guests. In over 3,200 hotels, your phone can be used to check in, access your room, and order room service.

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Hilton’s commitment to you, our guests, as we navigate through coronavirus (COVID-19)

Update – June 1, 2020

Hilton CleanStay with Lysol Protection – Hilton has developed a global program that will introduce a new standard of hotel cleanliness and disinfection to ensure Hilton guests enjoy an even cleaner and safer stay: Hilton CleanStay with Lysol protection. The program has been developed with experts from RB, maker of Lysol and Dettol, brands trusted for safely disinfecting surfaces. In addition, experts from the Infection Prevention and Control team at Mayo Clinic will advise and assist in enhancing Hilton’s cleaning disinfection protocols.

Hilton CleanStay builds upon Hilton’s already high standards of housekeeping and hygiene, where hospital-grade cleaning products and upgraded protocols are currently in use. The program will feature Lysol’s trusted cleaning products, solutions, and training in North America. RB and Hilton are also exploring opportunities to expand the program into a global partnership. The program will include:

  • Hilton CleanStay Room Seal to indicate that guest rooms haven’t been accessed since they were cleaned
  • Extra disinfection of top 10 high touch areas in guest rooms including light switches and door handles
  • Increased cleaning frequency of public areas
  • Guest-accessible disinfecting wipes at entrances and high traffic areas
  • Enhanced cleaning for fitness centers
  • Reduced paper amenities (like pads and guest directories) in rooms
  • Enhanced cleaning & other changes to buffets, in-room dining and meeting spaces
  • Industry-leading contactless check-in and check-out with Digital Key at more than 4,700 properties globally
  • Evaluation of new technologies like electrostatic sprayers with disinfecting mist and ultraviolet light to sanitize surfaces and objects
  • Enhanced Team Member safety and well-being with personal protective equipment and enhanced training and protocols

The rollout of Hilton CleanStaywill begin at Hilton hotels worldwide this month.

Current Health and Hygiene Standards. We take great pride in maintaining the highest standards of cleanliness and hygiene. Given the effects of COVID-19, we have taken additional measures in our hotels today, developed in consultation with global and local public health authorities (including the WHO and CDC), to make our cleaning and hygiene protocols even more rigorous:

  • Our hotel teams are receiving ongoing briefings and enhanced operating protocols.
  • We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
  • We will continue to adjust food and beverage service in accordance with current food safety recommendations.
  • We have increased the deployment of hand sanitizers.

We have activated our regional and global response teams to provide around-the-clock assistance to our hotels and are prepared to act swiftly should we be alerted to a case of coronavirus at one of our properties.

What to Expect During Your Stay. As you know, the way we travel looks a little different right now, so we wanted to ensure you had the latest list of what to keep in mind when you prepare to travel next. Please reach out to your hotel directly to understand their latest local guidelines.

  • Social Distancing. Social Distancing continues to be a recommended or required practice in public settings. We’ve adjusted common areas in many of our hotels to help guests adhere to these guidelines. During your stay, please be mindful of other guests and Team Members and maintain the suggested six feet of distance.
  • Masks and Other Protective Equipment. Some states currently require that all of our Team Members and guests wear face coverings while in public areas. As such, we recommend bringing one with you. Our hotels have adjusted check-in and other processes to allow for limited contact with Team Members for continued safety.
  • Hotel Services and Amenities. For your safety, some services or amenities such as pool, spas, fitness centers, restaurants and daily housekeeping may be modified or suspended.

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Update: Following American Hotel & Lodging Association’s (AHLA) recent announcement of its “Safe Stay Guest Checklist”—and following medical expert guidance to help reduce the spread of COVID-19—all Hyatt hotels in the U.S. and Canada will require face coverings within indoor public areas beginning Monday, July 27, for the foreseeable future.

Public areas may include hotel lobbies, meetings and events spaces, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, and children under the age of 2. Contact your nearest Hyatt Global Contact Center for more information.

Hyatt Global Care & Cleanliness Commitment

Guided by Hyatt’s purpose of care and experience delivering world-class hospitality for more than 60 years, our Global Care & Cleanliness Commitment further enhances existing operational guidance and resources around colleague and guest safety and peace of mind. This multilayered commitment will build on Hyatt’s existing rigorous protocols and include an accreditation process by the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels around the world, colleague training and support resources, and a cross-functional working group of medical experts and industry professionals that will contribute to various aspects of the hotel experience.

Global Cleanliness Accreditation

In May 2020, Hyatt plans to introduce a GBAC STARTM accreditation through a performance-based cleaning, disinfection and infectious disease prevention program that will focus on establishing hotel environments that are sanitary, safe and healthy. The GBAC STARTM accreditation will include detailed training at more than 900 Hyatt hotels worldwide, and Hyatt intends to complement this with regular internal and third-party auditing.

GBAC is a division of ISSA, the worldwide cleaning industry association, and is composed of leaders in the area of microbial-pathogenic threat analysis and mitigation, designed specifically to deal with biological threats and real-time crises like the COVID-19 pandemic.

Hotel-Level Sanitization Specialists

The wellbeing of colleagues is at the heart of Hyatt’s business and core to advancing care for guests and customers. In response to COVID-19, Hyatt is continuing to develop new work procedures and mandatory trainings in an effort to ensure safety for colleagues and guests.

As part of Hyatt’s Global Care & Cleanliness Commitment, by September 2020, every Hyatt hotel will have at least one person on property trained as Hygiene Manager, who will be responsible for their hotel adhering to new operational guidance and protocols, some of which may include:

  • Colleague certification, trainings and recertification process for hygiene and cleanliness
  • Increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces and areas such as lobbies, guestrooms, restaurants, meeting and event spaces, recreational areas, public restrooms, fitness centers, elevator buttons, all employee areas, and more
  • Implementation of enhanced food safety and hygiene protocols for restaurants, room service, and group meetings and events
  • Prominently placed hand sanitizer stations throughout hotel public and employee areas and entrances
  • Exploring purification and sanitization device installation in an effort to ensure air quality
  • Protective masks and other equipment worn by hotel colleagues
  • Social distancing guidance in public areas across hotel properties
  • Evolving new policies in consideration of guidance and information shared by various health organizations such as the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), local authorities, and other leading organizations and experts

Cross-Functional Panel of Industry Experts and Professionals

At the onset of the COVID-19 crisis, Hyatt assembled a global cross-functional response team and engaged infectious diseases and occupational health experts to support efforts with COVID-19 research findings and information, which enabled Hyatt to promptly update detailed guidance to hotels and address specific needs and situations.

Hyatt continues to engage additional medical experts and leading industry professionals as part of its commitment. The goal of the working group will be to provide counsel on key areas of Hyatt’s business, challenging Hyatt to act even more holistically in this new environment. Topic areas include:

  • Health & Hygiene
  • Colleague Safety
  • Food & Beverage Safety
  • Travel Journey
  • Space Design
  • Contactless Technology
  • Wellbeing

Hyatt’s Global Care & Cleanliness Commitment is an important expression of our purpose to care for people so they can be their best—now and in the future. We want every Hyatt guest and colleague to feel confident that each aspect of our commitment is designed with safety and wellbeing in mind.

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IHG Clean Promise

With updated measures in place, we are launching an IHG Clean Promise. Rolling out globally from June 1, 2020, guests can be reassured that: Good isn’t good enough – we’re committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this isn’t what you find when you first check-in then we promise to make it right.

IHG Way of Clean

We have a long-standing commitment to rigorous cleaning procedures and launched our IHG Way of Clean program in 2015 – developed in partnership with Ecolab and Diversey – both world leaders in hygiene and cleaning technologies and services. This program is now being expanded with additional COVID-19 protocols and best practices – many of which are already in place – to reflect the advice of the World Health Organization, Centers for Disease Control & Prevention and local public health authorities in markets around the world.

IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants, and going forward, guests can expect to see evolved procedures in every area of the hotel, which may include:
  • Reception: Reduced contact at check-in, touchless transactions, front desk screens, sanitizer stations, sanitized key-cards, paperless check-out
  • Public Spaces and Facilities: Additional deep cleaning of high touch surfaces, social distancing, ‘last cleaned’ charts, best practices for pools, fitness centers , and lounges
  • Guest Room: Visible verification of sanitized items (e.g. glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols, use of electrostatic technology
  • Food & Beverage: New standards and service approach to buffets, banquets, room-service , and catering

Supporting the Wellbeing of Guests and Colleagues

Enabling the personal wellbeing of guests and colleagues is key. IHG is working closely with a team of medical experts at the world-renowned Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and keeping guests safe in this new environment, which may include:

  • Cleanliness information in hotels and on IHG’s booking channels
  • Social distancing operating procedures and signage
  • Guidance on the use of protective equipment as necessary by hotel colleagues
  • Updated colleague training and certification
  • Availability of individual guest amenity cleaning kits
  • Hand sanitizer and disinfecting wipes available in guest rooms and at high-touch points throughout hotels

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COVID-19 and Loews Hotels & Co

At Loews Hotels & Co, the safety and well-being of our guests, team members and communities continues to be our top priority. We understand the concerns which surround the recent spread of the coronavirus COVID-19, and want to remind our customers of the continuous efforts we make on a daily basis to provide a welcoming and clean environment at our hotels.

We have provided all of our properties with guidelines and trainings designed to help our teams respond to the threat of infectious diseases, including updated information intended to address questions raised by COVID-19 specifically. This guidance is informed by recommendations from various health organizations including the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC) and local authorities. It outlines, among other things:

  • The symptoms of COVID-19 and how it is transmitted, based on current information.
  • Steps that can be taken to help minimize the risk of transmission.
  • How to address guests or team members who are or may be ill.
  • Reporting infectious diseases to local health authorities or the CDC as required.
  • Operational procedures for cleaning and disinfecting common surfaces and guest rooms.
  • The appropriate use of personal protective equipment by team members in the presence of potential biohazards.
  • Guidance for communicating with guests and team members.
  • Following the recommendations of local health authorities and/or the CDC, where practicable.

As a company, our everyday standards include cleaning guestrooms and public areas with a disinfecting sanitizer, including the cleaning of “high touch areas” such as telephones, remote controls, door handles, light switches and table tops, among others. Given the current environment, we are even more focused and committed on the enforcement of such standards.

In the event of a case of COVID-19 confirmed at one of our hotels, Loews Hotels & Co would, to the extent practicable, adhere to the direction and protocols of the applicable local, state and federal health and government authorities.

Updated Cancellation Policy as of June 2020

We are currently waiving cancellation fees for existing and new individual transient reservations, for stays through and including September 30, 2020. This includes any pre-paid and non-refundable reservations.

For reservations made through a travel agent or an online booking platform please contact them directly as your reservation will be subject to their terms and conditions, however we have informed them of our change in cancellation policy, which they should adhere to.

For groups and meeting inquiries, please contact the hotel where your meeting is taking place.

We understand flexibility is key during uncertain times, therefore we have further modified our cancellation notice period to 24-hours, for any new and existing reservations beyond October 1, 2020. Special events may be subject to a different cancellation and deposit terms and conditions.

Welcoming You Back

Thank you for choosing Loews Hotels & Co, where guests, team members and the community are always welcomed like family. We appreciate your partnership and look forward to seeing you soon.

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At Omni Hotels & Resorts, the health and safety of our guests and associates has always been, and always will be, our top priority. COVID-19 has changed every facet of our world and the way we do business. In an effort to Stay A Part of Safety, we have updated our already thorough cleaning guidelines and implemented additional processes and procedures to ensure your health, safety and comfort as part of the new “Omni Safe & Clean” initiative. Within each of our individual hotels and resorts, guests can expect to see the following standards implemented allowing our associates to provide exceptional service in a safe environment. The Omni Safe & Clean initiative follows the guidelines set forth by the Centers for Disease Control and Prevention (CDC) and each individual Omni location will adhere to local and/or federal mandates. Protocols and guidelines from these authorities are expected to evolve, and as such, so will our below processes and procedures. Similarly, these guidelines meet or exceed the “Stay Safe” initiative set forth by the American Hotel & Lodging Association (AHLA).

We are confident in our entire family of associates’ ability to welcome you safely back at our hotels across North America, with the personalized service you’ve always known and trusted.

Associates

Daily health screening, including temperature checks; Frequent sanitization of all associate common areas; Thorough re-training on proper hygiene and best practices; Personal Protective Equipment (PPE)

Cleanliness

Increased frequency of sanitization with EPA-certified cleansers that are CDC-compliant; Additional guest sanitization stations in public areas; Increased cleaning of HVAC systems and replacement of air filters

Social Distancing

Signage and distance indicators will be used throughout the hotel in high-traffic areas to allow for and encourage proper social distancing

Banquet Food & Beverage

Custom menus focused on quality ingredients that limit contact in kitchen prep; Attendant-only served buffets or plated meals, receptions and coffee stations; Single-use, individually sealed food and cutlery items, where applicable

Audiovisual

High-touch equipment will be disinfected after each session; Encore Event Technology team members will follow daily health screening; Encore will provide multiple options to planners to assist in virtual content for attendees not on-site

Arrival Experience

Self-parking recommended, where applicable; For valet hotels, queuing experience that allows for social distancing; Limited contact with front doors, bell carts and key cards; Limited contact check-in and -out process

Outlets

All cleaning and disinfecting measures follow CDC and EPA guidelines; Kitchens will be deep cleaned and sanitized at a higher frequency including the cleaning of food prep stations after each use; All dining tables, chairs and common furniture will be disinfected after each guest use

Amenities & Recreation

Contactless transactions, where applicable; Golf carts will be cleaned after each use and single guest use encouraged; Pool furniture arranged for proper social distancing; Thorough disinfecting of equipment in fitness centers with limited capacities

Response & Protocols

Enact safety protocols specific to COVID-19; Coordinate medical assistance requests or self-isolation needs; Deep cleaning of all known points of contact and re-cleaning of impacted common and high-traffic areas; Assist health professionals with contact tracing

Traffic Flow

High-traffic areas will be designated as one-way passages to include wider aisles, where practical; Informational signage throughout all locations to communicate information such as recommendations, health alerts and guidelines from the CDC

Meeting & Event Space

Spaces will be modified to allow for limited touch and proper social distancing; Updated seating capacities and room sets; Additional sanitation stations; Physical barriers to be used at event registration, where practical

Spa

Reduced capacity limits and scheduling modifications; Required PPE for associates and service providers; Stringent cleaning and disinfecting following each service; Modified treatment protocol to ensure guest and staff safety

Guest Rooms

Cleaned and disinfected guest rooms will have an “Omni Safe & Clean” seal of approval sticker upon completion; Single-use amenities provided in each guest room; Enhanced disinfecting of high-touch items; Requested items will be delivered in a contactless manner

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Seven-Point Safety Plan

Screening, Temperature Checks, & Employee Training

Extensive employee protocols are put in place including screening questions, employee temperature checks and training programs on health and safety protocols. We ask guests to stay at home if they have COVID-19 related symptoms or live with someone who has recently tested positive. Medical and security personnel on staff will be able to assist should a guest develop symptoms while staying at one of our resorts.

Mandatory Masks & Personal Protective Equipment (PPE)

While guests will be strongly encouraged to wear masks in public areas, employees will be required to wear an approved mask while working at one of our properties. Gloves will continue to be worn by employees who require them to do their jobs.

Physical Distancing

We will implement 6-foot physical distancing policies throughout the resort with floor guides to assist and remind our guests. Where this isn’t feasible, we will mitigate as best as possible with plexiglass barriers, face shields or clear signage.

Handwashing & Enhanced Sanitation

Guests to our resorts will find easy access to custom-built handwashing stations and hand sanitizer throughout the property. Although our cleaning protocols have always been important, we have increased the amount of routine cleaning, with a focus on high-touch surfaces and common areas using cleaning products that meet EPA guidelines.

HVAC Controls and Air Quality

Rigorous measures have been taken to provide as much outside air circulation as we can throughout our buildings and guest rooms with air filters that meet or exceed published standards.

Incident Response Protocols

We are heavily focused on reducing the chance for the infection to spread on our properties. In the unfortunate event a guest or employee tests positive for the virus, we will activate protocols and leverage our trained staff to respond quickly so that exposed areas are thoroughly sanitized. MGM has medical and trained security personnel on staff to respond quickly in the event of an incident.

Digital Innovations

We are reimagining several aspects of the guest experience through technology to transition current processes into contactless options for guests. We are putting the arrival experience into the hands of the customers, enabling them to complete the check-in process themselves, from beginning to end. Guests will no longer need to wait in line, if they so choose. For guests without smart phones or prefer not to use, we will support in a line-reduced environment designed with our customers in mind.

 

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A Note to Our Guests

Rosen Hotels & Resorts is committed to keeping our guests and associates safe during these difficult times. We continue to monitor and follow guidelines set by all health authority organizations and government entities. While we continue to seek professional guidance to determine the safest time and way to reopen, we have already updated some of our daily procedures to help maintain a safe environment.

Stay with Confidence

Across our eight properties, we have enhanced our processes by cleaning common and back-of-house areas with quick acting hydrogen peroxide-based disinfectants considered effective by the CDC. Modified cleaning schedules ensure touch points and commonly handled items are disinfected more frequently throughout the day. In our common areas we have also displayed the CDC’s guidelines on hand washing, covering coughs and sneezes, and increased the amount of hand sanitizer dispensers. At the front desk, we’ve installed clear protective barriers to separate guests and front desk associates.

Housekeeping sanitizes each guestrooms with an electrostatic sprayer that uses hospital-grade disinfectants designed to kill viruses. Rooms remain dormant for 24 hours after cleaning before welcoming our next guests.

Bed and bath linens are washed at our computer-controlled and monitored laundry facility in water temperatures hot enough to kill viruses. Our laundering process also uses steam which further disinfects linens. We use detergents with chemicals that eliminate viruses as well. Even the carts used to transport linens from our laundry facility to each hotel are sanitized with fast-acting disinfectants. The computer-controlled laundry system monitors consistently and requires 100% compliance in order to operate. It is inspected several times a month by Ecolab.

Key management is kept up-to-date on the latest developments and our associates, who play an integral part in our efforts, are regularly briefed on the need for proper and consistent hygiene practices.

Changes to Your Reservation

Of course all of our extra efforts do not change the fact that we’re faced with many travel plan changes. If you are affected by travel restrictions, we will work with you to adjust your hotel reservations.

Ready to Meet Your Expectations

Our reputation in the hospitality industry is built on providing unparalleled, individualized service. Times like these demand we operate above and beyond to meet your expectations. Rest assured, we are prepared to respond to all the changes we may face. As mentioned before, your wellbeing has and always will remain our greatest priority. Thank you and God Bless.

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Statement from Warwick Hotels and Resorts: COVID-19 Update

As a valued guest, and Warwick Journeys member, we thank you for your loyalty and trust in us during your travels.
At Warwick Hotels and Resorts, the comfort, safety and health of our guests and colleagues are always our top priorities, and especially in light of the increased uncertainty around COVID-19.

Your Travel Safety

We would like to reassure you that we are supplementing our existing rigorous health and safety protocol with coronavirus-specific guidance, procedures and training. These measures are in place to ensure a safe and comfortable environment for you whenever you visit any one of our hotels and resorts. We continue to monitor information from World Health Organization Opens in a new tab. and Center for Disease Control Opens in a new tab. and local health authorities to ensure that our actions and precautions are comprehensive.  Warwick will be consulting with hygiene specialists and recognized health and industry advisors in establishing and changing health and safety protocols and procedures.

Since the guidance from WHO and CDC and local health authorities may change from time to time, you should check our website periodically prior to your planned stay to see any updates or changes.

Warwick Cares Program

Our Health and Safety Commitment:
The safety, health and well-being of our guests and employees are very important to us.
We are taking enhanced preventative measures to comply on cleaning and hygiene. Extensive protocols, upgraded training and new cleaning procedures with sanitizing products have been added to our existing housekeeping practices in front of house, guest rooms and all other areas.
We take great care to ensure your stay with us is safe, clean and comfortable.

Warwick cares about safety and hygiene:
Warwick Hotels and Resorts has implemented new norms and enhanced cleaning practices throughout its operations to provide guests and employees alike with a safe and clean environment and peace of mind when staying within our properties.

  • Guest Rooms: new procedures focused on intense cleaning to include rigorous and specific sanitization of high touch areas by trained employees whilst minimizing interactions
  • Public Spaces:  new arrangements have been made to public areas and sitting facilities for movement control and to respect physical distancing guidelines. Signage is displayed to communicate the various distancing protocols when circulating throughout the hotel. An increase of cleansing and disinfecting of public space and high touch areas has been implemented.
  • “Behind the scenes”:  increased frequency of cleaning and focus on high-touch areas is equally implemented in back of house areas. Ongoing trainings on the latest sanitizing procedures, protocols related to physical distancing and usage of personal protective equipment (PPE) are also being provided to our staff members.

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WestgateCares Summary

WestgateCARES is our enhanced health and safety plan, developed in response to the current COVID- 19 pandemic as part of our ongoing commitment to ensuring the health and well-being of all our guests, Team Members and the communities we work and live in. Listed below are all of our plans, procedures and protocols that outline exactly how we intend to keep our Team Members, guests and communities safe. We invite all of our partners in hospitality from hotels, resorts, restaurants, retail and more to use these procedures in their own businesses or draw inspiration from them as they help stop the spread of this virus.

WestgateCARES Detailed Program Summary

Knowing our common areas are used by guests and team members alike, we augmented our cleaning processes for everyone’s safety and peace of mind. We’ve increased the cleaning and sanitizing schedule of all public spaces, with an emphasis on frequent contact surfaces, and updated procedures for interactions between guests and host staff.

Some examples of how we’re taking important steps to bring you the excellent experience you expect from an industry leader.

  • Offices, desks, counters, workspaces, and related equipment will be sanitized at least once every four hours or upon a new team member using the equipment.
  • No food or drinks will be permitted in work areas.
  • Key cards will be sanitized upon return and sanitized again prior to distribution.
  • Key drop will be contactless with a box for guests to return their key cards to be sanitized.
  • Hand sanitizer needs to be used frequently, and masks are recommended.
  • Gloves will be used while transferring items to guests or receiving items.
  • Lobby furniture will be arranged to ensure guests are maintaining physical distancing requirements.
  • Luggage carts, golf carts, and doorstops will be cleaned with sanitizing solution after use.
  • Bell Staff will wear gloves/masks when handling bags, bag tags, driving golf carts, or assisting with doors.
  • Door attendants will maintain social distancing and remain behind the door they operate.

Updated Housekeeping Policies Our housekeeping policies have been modified to support the health and safety of our guests and team members. Housekeeping services will be limited to essential guest needs only.

  • Housekeepers will not enter the unit when guests are present.
  • Daily housekeeping, turndown services and amenity baskets are suspended for the time being.
  • When delivering requested items, housekeepers will wear gloves and mask and will not be permitted to enter rooms.
  • For any housekeeping requests, such as a plumbing issue, guests will be requested to leave the unit and the housekeeper will sanitize your unit prior to leaving.

Augmented Room Cleaning We’ve enhanced our cleaning process to ensure that all guest rooms are thoroughly cleaned and sanitized. We will have the following sanitization process continued for all touch points and surfaces:

  • Entries and doorways – All entry, bedroom and bathroom doors will be thoroughly sanitized.
  • Kitchens – All surfaces, sinks and cabinet handles will be individually sanitized.
  • Bathrooms – All surfaces, toilets, floors, door handles, faucets in sink and shower, including the shower head will be sanitized with a peroxide disinfectant.
  • Mirrors – Mirrors will be sanitized and then cleaned with glass cleaner.
  • Furniture – All furniture, including, but not limited to dressers, nightstands, end tables, desk, benches, lamps, remotes, etc. will be fully sanitized.
  • Seating – All seating, including, but not limited to sofas, loveseats, armchairs, and desk chairs will be thoroughly sanitized.
  • Trash Receptacles and Ice Bins – spray and wipe with Multi-Purpose Cleaner.
  • Linen Bins & Totes – will be removed for sanitization.

Ultra-Low Volume (ULV) Disinfectant Fogging Ultra-Low Volume (ULV) fogging is a high-impact process to disperse safe cleansers through the air to remove contaminants. While this is similar to treatments of mold & mildew, our cleaning process avoids harsh chemicals such as bleach. ULV will be used in any room suspected of potential virus contamination. Below are the steps conducted in any guest unit possibly impacted by the virus after any prior guests have completely checked out.

  • Once the unit has been vacated, it is immediately assigned to be fogged.
  • After treatment, the unit is secured for 24 hours.
  • After the initial 24-hour period, all terry, linen items are removed for laundering.
  • Central laundry facility equipment utilizes ultraviolet lighting for disinfecting during each wash cycle.
  • The unit is then cleaned, per established cleaning procedure utilizing company issued disinfectants and cleaners to ensure there are no areas left untreated.

Public Spaces All public spaces will be deep cleaned and continually sanitized, including back house areas and will entail the use of hospital-grade surface sanitizers and disinfectants, including germicidal wipes for routine cleaning at all touch points, including: Lobby/Entry Areas

  • VIP doors/handles, desks and countertops, signature capture pad, stanchion posts, elevator cabs and buttons, house phones.
  • Handrails, doorknobs, entry doors and exiting doors, revolving doors.
  • All railings, ADA access rails, exterior and interiors rails.
  • All Lobby/Entry points will undergo weekly Ultra-Low Volume disinfection fogging.

House Phones

  • All phones in unsupervised/controlled areas, will be sanitized every 4 hours.

Shuttle Buses

  • All shuttle buses will be fogged weekly to ensure they are disinfected.
  • Seat arm rests, hand bars and entry points are to be sanitized and disinfected.
  • Weekly fog disinfecting conducted of all shuttle bus interiors and entry points.

Pool/ Spa Areas

  • Water features will be closed and disinfected regularly to ensure water quality.
  • All pool furniture and cabanas will be deep cleaned and continually sanitized.
  • Fitness Center equipment will be thoroughly sanitized after every guest usage.
  • All pool bathrooms and spa areas, and Fitness Centers will undergo weekly ULV disinfectant fogging.

Lobby Restrooms

  • Lobby restrooms will be closed once every 24-hour period for a deep sanitization and have a weekly Ultra-Low Volume (ULV) disinfectant fogging.
  • Every touchpoint will be sanitized, including (but not limited to): Stalls, Toilet paper dispensers, Door handles and Sink areas.
  • Each restroom will be shut down once every 24-hour period for a deep sanitization.
  • Lobby restrooms will be closed weekly for Ultra-Low Volume disinfection fogging.

Sales Floors

  • Daily inspections of all Sales floors at each respective property.
  • Consistent sanitizing of all tables and chairs.
  • Sanitizing of all entry door knobs, handles and push bars.
  • Conduct counts of occupants entering each Sales floor to follow guidelines as dictated by the CDC (Centers for Disease Control and Prevention).
  • The entire sales floor area will undergo weekly Ultra-Low Volume disinfection fogging.

Administrative Areas
Safety starts behind the scenes. We’re taking extra steps in our administrative areas to ensure our team members’ safety and help them carry best practices forward to you. We start with these important steps:

  • Daily inspection of Team Member hand washing stations to ensure that they have sufficient soap, towels, and running hot water.
  • Thorough deep sanitizing of all staff lockers and service rooms.
  • All rolling buffets and tables sanitized after each use.
  • All flat beds, carts, pallet jacks, forklifts are put on maintenance and cleaning schedule.
  • Each administrative area will undergo weekly Ultra-Low Volume disinfection fogging.

Offices

  • All phones, desks and surface areas are sanitized daily.
  • Team members are assigned to, and trained in, specific areas of responsibility.
  • Copiers and CAD machines thoroughly sanitized daily.

An Enhanced Check-in Process for Convenience and Safety
We’ve developed new check-in processes to ensure the safest experience possible for the health and safety of our guests and team members. Advanced technology will be used through your entire check-in process to minimize wait time. At every step, our team members will be outfitted with personal protective equipment including gloves and masks.

Advanced Check-in with the Westgate Mobile App
From the moment you book your reservation and add your reservation number to the Westgate Resorts Mobile App, you have the freedom to check-in through the App. When you arrive at the the resort, simply pull your vehicle up to the entrance and our concierge will bring your room keys and resort information directly to you. Yes, it’s that quick and convenient!

Drive-Thru Check-In [Where Available] For all properties where it’s possible, we will use a Drive-Thru Check-in process to minimize contact and practice social distancing. The drive-thru check-in process will include the following steps:

  • When you arrive, you’ll follow directional signage to a Drive Thru Check-in station, where you’ll be greeted by an agent wearing gloves and a mask during your entire interaction. (Traffic attendants will be on duty during high volume to assist in quick processing.)
  • The agent will use a touchless scanner to read your driver’s license.
  • The agent will pass you a credit card machine, which you will use to process your card for any deposits and incidental charges. You’ll also be provided a sanitizing wipe to clean your card afterward.
  • After sharing the outstanding balance and hold authorization, we’ll request a mobile phone number to send you text messages with your check-in status.
  • Guests will be then directed to a numbered parking space and receive a welcome message text, as well as their Building and Unit Number.
  • You’ll also receive a text message with a link to a resort map, FAQ’s, amenities, and information to help you make the most of your stay.
  • If your room is available, we’ll get your freshly sanitized key(s) and parking permit to you as quickly as possible.
  • If your room is still being prepared, a team member will let you know your anticipated wait time and notify you when your room is ready.
  • You’ll be notified that a Guest Services Representative will contact you via text for a virtual call to review activities and amenities.
  • Agent will ask if guest needs assistance with luggage. If guest accepts, luggage policies will apply.

Enhanced Check-In [In-Person]
For resorts where drive-thru check-in is impractical, we’ve developed the following enhanced check-in policy. All guests will be required to follow social distancing guidelines while at the resort.

  • To further assist with distancing, we request only one person from each party to wait in line or check-in at a time.
  • There will be at least one free terminal between agents whenever possible.
  • Check-in agents will have plexi-glass shield on check-in counter between the agent and guests.
  • Agent will require guests to show ID behind the plexi-glass and insert their own credit card into the machine.
  • Key(s) will be sanitized and placed in a key packet with a sanitization verification card.
  • Agent will handle keys and parking permits with gloves.
  • Agent will inform guest that a Guest Services Representative will text them to setup a virtual call to review activities and amenities with them.

Updated Bell Services and Bag Policies
The bell services policies and procedures have been modified to support the health and safety of our guests and team members. When necessary, we will make all possible accommodations for guests with special needs and situations.

  • The bell staff will have limited interaction with guests and their bags.
  • All bags will be handled with gloves only.

New Bag Storage Policy:

  • Guests will need to consent to bags being sprayed with disinfectant in a safe environment away from guests and other team members.
  • Bag tags will be placed on bags prior to spraying.
  • Bag tag guest copy will be laid out for the guest to take a picture of on their phone and then discarded.
  • Guest will be required to present the picture upon picking up their bags.
  • Bell Staff will not enter guest vehicle but will be permitted to reach in to grab bags.
  • Bell Staff will deliver luggage to and from the front entry of a guest unit but will not enter room
  • Room moves will require guests to pack luggage and place outside door to be placed outside the door of the new room.
  • Golf carts cannot be used to transport guests unless there is one row dividing driver and passengers.
  • Bell Staff will not enter elevators with guests or other team members.

Additional Operating Procedures

  • For room moves requiring luggage assistant, guests will be informed that luggage must be packed and ready to be picked up outside of the door prior to a bell staff agent arriving.

Westgate Resorts is fortunate to have some of the brightest minds in hospitality helping the company navigate this challenge. We recognize that many in our local communities do not have the same level of resources that we do and that there are thousands of small businesses in our community who may not have the know-how and resources to put together a plan that helps them successfully and safely operate their business as the country emerges from this pandemic. We also know that our guests and owners will be curious how we intend to do everything we possibly can to keep them safe during their visits with us.

In the spirit of helping our communities as well as sharing all of this information with our guests and owners, we are providing below all of our plans, procedures and protocols that outline exactly how we intend to keep our Team Members, guests and communities safe, including the procedures for our resorts, hotels, restaurants, spas, fitness centers, water parks, call centers and offices. These documents, which are available as a complimentary download below, represent hundreds of man-hours of research and intellectual capital from some of the hospitality industry’s most skilled leaders and we hope that local businesses find them a helpful resource. As you can imagine, this is a rapidly changing situation, so we will continue to refine and update these as we gain more information.

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Count On Us℠ – Elevating Our Health & Safety Protocols

We’re committed to the health and safety of our guests and team members, so we’re taking important steps to demonstrate you can Count on Us—whether you’re planning to travel now or in the future.

When you stay at our hotels, you’ll notice us putting new measures in place over the coming weeks to give you peace of mind. The following items are subject to product availability:

  • Disinfecting wipes with your key card at check-in
  • Complimentary travel-size hand sanitizer for each room
  • More frequent cleaning and disinfecting of high-touch areas
  • Enhanced social distancing measures in public spaces

Count on Enhancing Cleaning & Disinfection with Ecolab

We know the cleanliness of our hotels is top of mind, so we’ve expanded our relationship with Ecolab to require use of their EPA-approved disinfectants in guest rooms and public spaces at all U.S. hotels. Ecolab is a global leader in water, hygiene, and infection prevention technologies and service, and through its science-based approach, they help enable hotels to consistently achieve the highest cleaning standards.

Count on the Promise to Put Safety First

As a member of the AHLA Safe Stay Advisory Council, we’ve joined other industry leaders and public health experts, scientists, and medical leaders to develop a series of industry best practices and guidelines focused on enhanced hotel cleaning practices, social interactions, and workplace protocols. We’ve also introduced new standards based on guidance from the U.S. Centers for Disease Control and Prevention (CDC) designed to have our hotels deliver a more consistent cleaning experience.

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LAS VEGAS, May 27, 2020 /PRNewswire/ — Wynn Las Vegas (Nasdaq: WYNN) announced today a reopening date of Thursday, June 4, under phase two of the Nevada United: Roadmap to Recovery plan from Governor Steve Sisolak. As the largest five-star resort in the world, Wynn Las Vegas plans to offer guests a complete Las Vegas experience by opening every amenity and outlet available. Both hotel towers and the casino as well as all restaurants will reopen on June 4, followed by the resort’s newest restaurant, Elio, later in the month. Every effort has been made to present Wynn’s complete luxury experience and provide guests with the peace of mind needed to enjoy a fun and relaxing return.

In preparation, the Company has created a comprehensive new Health & Safety Plan that is now considered the gold standard in the hospitality industry.

“We are ready to provide our guests with a full Las Vegas experience with a collection of luxury amenities and unmatched service,” said Wynn Resorts CEO Matt Maddox. “At the same time, our extensive Health & Safety Plan, validated by the nation’s leading public health experts, will enable a safe environment for our guests. The entire Wynn team is looking forward to welcoming our guests back.”

Wynn will reopen with the full Las Vegas experience guests expect and deserve, with everything conveniently and safely available under one roof, allowing for the perfect getaway. From lounging by pristine pools to lively late-night betting – and most everything in between – the very best of Wynn’s renowned glamour, excitement, and luxury will be available, including:

  • Both Wynn and Encore hotel towers
  • Two 24-hour casinos with a variety of table games and slots as well as the Race & Sports Book
  • The resort’s full portfolio of fine-dining restaurants, lounges, and casual eateries, several with outdoor seating on open verandas and patios
  • Expansive resort pools with private cabanas
  • Wynn’s 18-hole championship golf course
  • Nightly entertainment at the Lake of Dreams
  • Three retail esplanades
  • Full-service beauty salons, barber shop, spa treatments and fitness centers

In addition, several thoughtful new measures in social distancing, touchless technologies, and cleaning protocols have been incorporated throughout the resort in a clear and transparent effort to protect the well-being of all guests. Most notable among the enhancements are:

  • Non-invasive thermal temperature checks and face coverings provided at all entrances
  • Automatic hand sanitizer stations, UV Technology, and electrostatic sprayers will be utilized throughout the resort
  • Sealed guest rooms after meticulous sanitization by Wynn’s professional housekeeping staff
  • Amenity kits including sanitizing wipes, hand sanitizer, and face coverings in each guest room
  • Dedicated team of cleaning professionals sanitizing public guest areas 24 hours a day

Wynn employees are required to wear face coverings at all times, and most importantly, have all been tested for COVID-19 before returning to work.

The Wynn Resorts Health & Safety Plan was created in consultation with leading public health medical professionals from Georgetown and Johns Hopkins Universities in addition to recommendations from the U.S. Centers for Disease Control and Prevention (CDC), the Southern Nevada Health District (SNHD) and the Gaming Control Board (GCB). The full plan can be viewed on www.wynnlasvegas.com.

For more information about Wynn Las Vegas please visit www.wynnlasvegas.com.

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Health & Safety Protocols

GENERAL PROTOCOLS

For the well-being of our guests and team members, employees have been trained on cleaning and disinfectant techniques, including use of PPE, protocols for all surfaces and tracking cleaning schedules. Recommended social distancing guidelines are being adhered to throughout the resort and the presence of hand sanitizer stations have been increased across each area.

Caesars Entertainment takes great care across every resort, working closely with health experts and adhering to guidelines set forth by the World Health Organization, the Centers for Disease Control, and the US Environmental Protection Agency.

CLEANING & DISINFECTING

  • Our resorts are cleaned and disinfected daily and throughout each shift.
  • Team members have been trained on proper cleaning and disinfecting procedures, as well as proper usage of PPE.
  • High touch items have been cleaned and disinfected between use.

SOCIAL DISTANCING

  • Social distancing procedures are implemented across properties, including appropriate signage in queuing areas.
  • Casino floors, restaurants and other seated venues have reduced their capacities to allow for appropriate social distancing.

HAND WASHING & SANITIZING

  • Additional hand sanitizing stations have been added throughout the resort.
  • Team Members will provide hand sanitizer at check-in, table games, cage, and other transaction points.
  • Hand washing reminders are available throughout restroom facilities.

CASINO AND GAMING

SLOTS

  • Slot machines banks have been arranged to allow for proper social distancing.
  • Machines are disinfected regularly throughout the day.
  • Hand sanitizer stations are available near slot banks.

TABLE GAMES

  • All guests participating in table games must wear masks.
  • Positions will be limited at each table to allow for appropriate social distancing.
    • Three players per blackjack / pai gow / carnival game table
    • Four players per roulette
    • Six players per craps table
  • Guests will not be able to congregate behind players at a gaming table.
  • Where possible, procedures have been adjusted to allow only dealers to touch cards.
  • High touch gaming items (dice, chips, etc.) will be routinely disinfected, and cards will be refreshed more frequently.
  • Dealers will provide hand sanitizer to every arriving player.

RACE & SPORTS BOOKS

  • Chairs and tables in viewing area have been adjusted to allow for appropriate social distancing.
  • Hand sanitizer will be provided at betting stations.

HOTEL, DINING AND NIGHTLIFE

HOTEL

  • Front desks have been arranged to allow for appropriate social distancing.
  • Queues have been marked to identify the appropriate distance between guests.
  • Hand sanitizer will be provided at the front desk.
  • Team members, including guest room attendants, will not enter occupied rooms.
  • Guest deliveries will be dropped off outside the guest room door.

RESTAURANTS

  • Table configurations have been adjusted to allow for appropriate social distancing.
  • High touch items are cleaned and disinfected between guests, or replaced with disposable versions.
  • Hand sanitizer is provided at entrances, which guests are encouraged to use upon arrival.
  • Self-serve items, such as condiments, have been removed.
  • Refills will not be provided for self-supplied beverage containers.

BARS

  • Tables, chairs and barstools have been arranged to allow for appropriate social distancing.
  • Guests will be able to order from the bar in locations that provide appropriate social distancing from other guests.
  • Bartenders will provide hand sanitizer to every arriving customer.

OTHER AMENITIES

SALON, SPA & FITNESS CENTER

  • Salons and spas will adjust schedules between clients to allow for time to clean and disinfect surfaces.
  • Exercise machines will be cleaned and disinfected between use.
  • Mobile fitness equipment (dumbbells, mats, etc.) has been removed.
  • Hand sanitizer is provided at entrances, which guests are encouraged to use upon arrival.

POOL

  • Cabanas and lounge chairs have been arranged to allow for appropriate social distancing.
  • Seating will be cleaned and disinfected between guest use.
  • Hand sanitizer will be provided throughout the area.

RETAIL

  • Queues have been marked to identify appropriate distance between guests.
  • Hand sanitizer will be provided throughout the area.

LAS VEGAS ATTRACTIONS

  • Capacity and loading have been modified to allow space between parties.
  • Ride Equipment, where applicable, has been cleaned and disinfected between guests.
  • Queues have been marked to identify proper distance between guests.

MEETINGS AND CONVENTIONS

CONVENTIONS, MEETING ROOMS & BANQUETS

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Treasure Island Hotel & Casino (“TI”) is focused on the health and safety of our guests and employees.  We are closely monitoring government policy changes and guidelines from the Centers for Disease Control (CDC) and Nevada Gaming Control Board as well as federal, state and local government mandates and any other public health advancements, and will continue to make changes as necessary or appropriate to our protocols and procedures.

TI uses cleaning products and protocols that meet all CDC, Southern Nevada Health District (SNHD), Environmental Protection Agency (EPA) and Occupational Safety and Health Administration (OSHA) guidelines, which are approved for use and effective against viruses, bacteria and other airborne and blood borne pathogens.  TI continues to work with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of cleaning supplies and personal protective equipment.

These policies are subject to change, and will be updated as guidance from the afrorementioned agencies evolve.

GUEST POLICY AND PROCEDURES

Security Temperature Screenings: To help provide safety measures for both employees and guests, TI Security will implement a non-invasive temperature scan of all overnight hotel guests along with a general health questionaire upon arrival in designated entrance area(s) where hotel guests will be required to maintain and practice social distancing policies.  In the event screening shows a temperature equal to or greater than 100.4 degrees (“fever”), the guest(s) will be asked to wait in a desiganted area for 15-minutes prior to retesting.  The guest(s) will be denied access to the property only if the second test is also positive for a fever, or pursuant to then-current CDC guidelines.  In addition, based on SNHD guidelines, all guests with a fever will be referred to a medical hotline for assessment.

Social Distancing: Guests are advised to practice physical social distancing by standing at least six (6) feet away from other groups of people while standing in all public areas, and limiting elevator occupancy to four (4) people.  In the event guest issues may arise, TI Security will be contacted to immediately advise guests of social distancing rules.  In addition, plexiglass shields are placed in locations in which frequent face-to-face interactions may take place such as the front desk, cashier stations, etc.

Personal Protective Equipment (PPE): Disposable face masks are available at the front desk and other various locations on property for guest use.

Safe Casino Gaming: TI will follow all casino gaming guidance as specified by the Nevada Gaming Control Board.

Confirmed Room Sanitization: TI housekeeping ensures thorough cleaning of all rooms and suites before check-in and after check-out.  Daily service will be available only upon request.  To ensure all guests are confident their accommodations have been properly sanitized, a sign will be placed in the room or on the door to confirm all cleaning protocols have been completed.

Hand Washing: All public TI restrooms are equipped with touch free faucets, soap dispensers, paper towel dispensers and hand blowers.  TI encourages guests to follow the hand washing recommendations from the CDC and SNHD by thoroughly washing hands for a minimum of twenty (20) seconds with soap and warm water.

Hand Sanitizers: Touch-free hand sanitizer dispenser stations are positioned in high-traffic locations including but not limtied to restaurants, casino floor, front desk, elevator lobbies, pool entrances and theatre entrance.  In addition, personal hand sanitizers are available to guests in various locations on property.

Touchless Environment: TI has made efforts to remove as many touch points as possible including, but not limited to, designated entry / exit door with automated opening devices and/or door attendants, replacing frequently used room amenities with one-time use items, offering alternative payment methods, and other efforts to limit contact points.

Property Signage: Communications are posted around property to remind guests on how to maintain proper hygiene, including instructions on handwashing, how to avoid touching your face, how to cover coughs and sneezes, how to properly wear and dispose of PPE, and social distancing policies.  In addition, floor decals will advise guests where to queue in accordance with social distancing standards.

EMPLOYEE POLICY AND PROCEDURES

Security Temperature Screenings: To help provide safety measures for both employees and guests, TI Security will implement a non-invasive temperature scan of all employees along with a general health questionaire prior to their shifts in designated employee entrance areas where employees will be required to maintain and practice social distancing policies.  In the event an employee shows a temperature equal to or greater than 100.4 degrees, they will be denied access onto the property and will be required to stay home until they are able to return to work pursuant to then-current CDC guidelines.  TI Security will then contact and notify the employee’s management of the occurrence.  Based on SNHD guidelines, all employees who are flagged for a fever will be recorded in a database that will be maintained by TI Security to assist local health authorities with aggregate data sharing and contact tracing.

Stay At Home If Sick: TI employees are required to stay at home if they do not feel well, and are instructed to contact a manager if they notice a coworker  or guest with a cough, shortness of breath, or other known symptoms of COVID-19.  TI employees who have symptoms of COVID-19 should not come back to work until permitted under CDC guidelines.

Expanded Training & Testing: All TI employees will be trained about COVID-19 and prevention through literature released by the CDC and SNHD.  Additional training will be provided for TI employees with frequent guest contact.  In addition, voluntary antibody testing will be made available in conjunction with HealthCare Partners Nevada – Intermountain Healthcare.

Hand Washing and Hand Sanitizers: TI employees will be instructed to wash and/or santize their hands based on CDC guidelines every sixty (60) minutes and/or when using the restroom, sneezing, touching their face, blowing their nose, handling luggage, smoking, eating, drinking, entering or leaving the property, as well as going on break and before or after starting a shift.  Hand sanitizer dispensers are placed at employee entrances as well as at various time clock locations.

Social Distancing Policy: TI employees are to practice social distancing by standing or sitting a least six (6) feet away from other employees and guests, including within the employee dining room, uniform control, kitchens, at the employee services window, within employee’s respective departments and other high-density areas in order to ensure appropriate social distancing between employees and guests.

Personal Protective Equipment (PPE): Every TI employee will be provided and required to wear a face mask at all times while on property.  Some employees will receive additional PPE based on their positions, such as housekeeping, EVS, food and beverage employees, and front desk.  In addition, TI employees will be properly trained on how to use and dispose of any required PPE specific to their job responsibilities.

Employee Signage: Communication signage, both digital and printed, will be posted on property to remind employees on how to maintain property hygiene, including instructions on proper handwashing, how to avoid touching your face, how to cover coughs and sneezes, how to property wear and dispose of PPE, and how to identity a co-worker or guest exhibiting signs of symptoms associated with COVID-19.

Personal Protection: TI employees need to avoid touching their face, including eyes, nose, and mouth as well as covering cough or sneeze with a tissue and properly disposing the tissue.

Cleaning Procedures and Protocols: The frequency of the cleaning and sanitizing has increased in high-traffic areas with an emphasis on, but not limited to, slot machines and chairs, gaming tables and chairs, elevator buttons and panels, front desk counters, casino Player’s Club booth and kiosks, door handles, ATMs, redemption terminals, escalator handrails, the employee dining rooms, kitchens, loading docks, employee entrances, employee restrooms, offices, hallways, employee services windows and training areas.  In addition, special cleaning attention has been made to guest rooms and suites, including high touch areas such as TV remote controls, door and furniture handles and knobs, toilet seats and handles, water faucet handles, nightstands, telephones, alarms clocks, light switches, thermostats and flooring.  Any shared supplies or equipment wil be sanitized before, during and after each shift or anytime the supplies or equipment is used by another employee.

Additional guidance will be provided to address individual locations and responsibilities. All guidance is subject to change. Last update 4 June 2020.

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Our Venetian Clean Commitment

Our Public Spaces

Thermal scanners will be at each entrance. The purpose of the thermal scan is to detect elevated temperatures of those entering our resort. The frequency of cleaning and disinfecting has been increased in all public spaces. We’re focusing on “high-touch” surfaces, including door handles, escalator and stair handrails, and elevator buttons. Visitors are welcome to wear personal face masks and gloves at the resort. Guests and Team Members must practice physical distancing. Staying at least six feet apart from others will help minimize risk. Keep this in mind while standing in queues, using elevators, or moving around the resort.

Clean Commitment in Action

We created our Venetian Clean Commitment to reassure our visitors and Team Members that their health and safety are top of mind. Our efforts laid out below explain our response to COVID-19. Our new cleaning practices for hygiene and sanitation exceed our already high standards. We are meeting or exceeding the requirements of the CDC.

Guest Suites

In every suite, guests will receive a Venetian Clean “personal care” amenity kit. Each kit includes hand sanitizer, sanitizing wipes, two pairs of gloves, and two personal face masks. Gloves and masks will be replenished daily. Our already strict cleaning and disinfecting standards have been upgraded. We’ve put more emphasis on “high-touch” items like TV remotes, door and furniture handles, and in-suite control panels. Disinfectant sprayers and more are being added to our cleaning practices.

Restaurants & Bars

All restaurants and bars have reduced seating to provide appropriate spacing between tables and chairs. Single-use or online menus are used to minimize risk. Staff will be wearing FDA-approved masks at all times.

Casino

We have rearranged the casino floor to allow for physical distancing. Our casinos are cleaned around the clock by dedicated staff. Nearly 100 hand sanitizers have been installed in our gaming areas. We’ve also instituted additional cleaning procedures for slot machines, chips, Poker cards, playing surfaces and more. At the completion of each round of play, dealers will put used chips in a designated spot, so they can be cleaned before being put back into play.

Pools

Pool seating has been arranged to allow for six feet of space between every family or couple. In addition, swimming pool surfaces are treated with an anti-viral/anti-bacterial treatment daily. Routine cleaning of pool decks, lounge chairs and restrooms has been increased.

Meetings & Conventions

We have new cleaning measures in our Congress Center and Sands Expo Convention Center. Public spaces like restrooms, escalator rails, meeting rooms, and exhibit halls are part of that list. Seating capacities and floor plans are reviewed on an event-by-event basis at this time. Transparent barriers will be used to provide distancing needs.

Banquet Services

Banquet service standards have changed. Operation and sanitation methods for items like linen and silverware have been updated. Self-serve buffet options have been put on hold. New menus showcase items available and additional styles of service. Beverages, including coffee, and snacks will be served by an attendant.

Case Notification

Emergency Medical Technicians (EMTs) are on staff 24 hours a day. If there’s a suspected case of COVID-19, the guest will be directed toward appropriate medical care. Additional cleaning measures will take place in areas the guest has visited.

Team Member Training

Safety and sanitation methods are of the utmost importance. All Team Members will receive training on these in regards to COVID-19. Appropriate Personal Protection Equipment (PPE) will be provided to and worn by all Team Members. Additional training on use and disposal of all PPE will be provided.